You shouldn’t need an excuse to deliver great service
You shouldn’t need an excuse to deliver great service or to recognize great service but here’s one anyway. Your excuse: This week is National Customer Service Week. What does this mean? Well, according...
View ArticleHow Building Better Relationships with Your People and Your Customers Can...
I was thinking about what to write today and I couldn’t get my mind off something that I had written earlier in the year as a manifesto across at Changethis.com. This is quite a long post and is mostly...
View ArticleBuilding better relations with your customers starts at the end
Today, I want to tell you a personal story of doing new things, taking risks, being innovative and being willing to fail in the quest to create something of value for my business, the people that I...
View ArticleWho can you trust to help you and your biz?
Who can you trust to help you to survive and thrive? There is a better way of getting help than from Government and Big Company funded start up and micro business support programmes. That’s not to say...
View ArticleTo take on a senior employee in your own biz – or not.
There is a better way of building your business than taking on a senior employee. Unfortunately, this better way is risky and certainly is not possible for all types of micro-business. My preferred...
View ArticleTogether We’ll Level The Playing Field
Proud to be Micro Some of you know that I’m the co-founder of the Enterprise Rockers movement – a massive free-to-join-in, global, self help community to make life better and fairer for micro (0-9...
View ArticleBreaking the marketing inertia that may exist in your business
Recently, a new study on SME marketing conducted by the Centre for Economics and Business Research (CEBR) – reported here – was released. In the study, they found that the average SME is only achieving...
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